Refund & Cancellation Policy
The short version
- Every team starts with a 7-day free trial. No credit card is needed, so you're never charged for trying it.
- You can cancel anytime, online, in a few clicks. Your team keeps access until the end of the period you've paid for.
- Yearly plans come with a 14-day money-back guarantee on your first yearly payment.
- Monthly payments aren't refunded for partial months.
1. Who we are
Sales Sparring is a ScaleChoo product operated by Mission Science Tech, LLC, a California limited liability company ("we," "us," "our"). This policy covers subscriptions to the Sales Sparring app.
2. Free trial
New teams get a 7-day free trial. We don't ask for a credit card to start a trial, and a trial never turns into a paid subscription on its own. You're only charged if a manager chooses a plan and subscribes.
3. How to cancel
A team's manager can cancel at any time:
- In the app, open Manager view and click Manage billing, then cancel your subscription.
- You can also manage your subscription through the payment receipt emails from our payment provider.
- Or email us at michael@scalechoo.com and we'll cancel it for you.
When you cancel, your subscription stops renewing. Your team keeps full access until the end of the current billing period, then practice pauses. Your team's rounds, scores and history stay saved, so everything is there if you come back.
4. Monthly plans
Monthly subscriptions renew every month until cancelled. We don't give refunds or credits for partial months or for unused time, but you keep access until the end of the month you've paid for.
5. Yearly plans
- 14-day money-back guarantee. If you're not happy within 14 days of your first yearly payment, email us and we'll refund it in full.
- After 14 days, yearly payments aren't refundable. If you cancel, your team keeps access until the end of the year you've paid for.
- Yearly plans renew automatically each year. We'll email a reminder before your renewal date so you have time to cancel if you'd like.
- Discounts and promotional pricing apply as described when you sign up. A refund is for the amount you actually paid.
6. Upgrades and changes
If you move from Team to Pro, or between monthly and yearly, the change takes effect through our payment provider, which may adjust the charge for the time remaining on your current plan.
7. Other refunds
If you were charged by mistake, charged twice, or couldn't use the Service because of a problem on our end, contact us and we'll make it right. Nothing in this policy limits any rights you have under applicable law.
8. How refunds are paid
Approved refunds go back to the original payment method. Depending on your bank, they usually appear within 5 to 10 business days. Payments are processed by Stripe, and checkout may appear as "Sold through Link," Stripe's checkout service.
9. Changes to this policy
We may update this policy. We'll post the new version here with a new effective date. Changes don't affect payments made before the update.
10. Contact us
Mission Science Tech, LLC
michael@scalechoo.com