Privacy Policy
The short version
- We collect what we need to run practice rounds: your account details, what you type or say during a round, and your scores and coaching notes.
- We don't sell or "share" your personal information, and we don't show ads.
- If you're on a team, your manager can see your practice results and coaching notes.
- Never enter real customer or patient information into a practice round. Use made-up details.
- You can ask us to see, correct or delete your information at any time.
1. Who we are
Sales Sparring is a ScaleChoo product operated by Mission Science Tech, LLC, a California limited liability company ("we," "us," "our"). This policy explains how we handle personal information when you visit scalechoo.com or use the Sales Sparring app (together, the "Service").
Contact us at michael@scalechoo.com.
2. Information we collect
| Type | Examples |
|---|---|
| Account information | Your name, email address and password. Your password is stored securely by our login provider, and we can't see it. |
| Team information | Your company or team name, your role (manager or rep), and your team's invite code. |
| Practice content | What you enter to set up a round (such as what you're selling and to whom), the messages you type or speak during a round, objections you add, and the AI customer's replies. |
| Results | Your opening and objection scores, coaching feedback, the objection and difficulty you practiced, and a short summary of recurring areas to work on. |
| Billing information | If your company subscribes, payment is handled by Stripe. We receive confirmation of payment and basic billing details, but not your full card number. |
| Technical information | Standard information your browser sends when you visit a website, such as IP address, browser type and pages requested. Our hosting providers keep this in routine server logs. |
We collect this information directly from you when you use the Service, and automatically from your browser as described above.
Voice features
If you use "Talk" mode or the microphone button, speech-to-text is performed by your web browser's built-in speech recognition, which may send your audio to the company that makes your browser (for example, Apple for Safari) under its own privacy policy. Only the resulting text is sent to us. Reading the customer's lines aloud also uses your browser's built-in voice.
3. How we use information
- To create and manage your account and your team.
- To run practice rounds: your messages are sent to our AI provider to generate the customer's replies and your coaching feedback.
- To save your history and scores, suggest what to practice next, and show team leaderboards.
- To let managers see how their team is practicing.
- To process subscriptions and send service-related emails, such as sign-up confirmations.
- To keep the Service secure, prevent misuse and fix problems.
- To comply with the law.
We do not use your information for advertising, and we do not sell it.
4. Who can see your information
Your team
- Managers on your team can see your practice rounds, scores, coaching notes, your recurring weak spot, and objections you add.
- Teammates can see your name and your average scores on the team leaderboard. They cannot see your coaching notes.
- People at other companies cannot see any of your information.
Service providers
We use trusted companies to run the Service. They process information on our behalf and only as needed to provide their services:
| Type of provider | What they do |
|---|---|
| Database and sign-in provider | Stores accounts and practice data, handles sign-in, and runs the connection to our AI model provider. |
| AI model provider | Generates the AI customer's replies and your coaching feedback. It receives the content of your practice rounds. |
| Website hosting provider | Hosts the website and keeps routine server logs. |
| Stripe (payment processor) | Processes subscription payments. Card details go directly to Stripe, not to us. |
| Font and code delivery networks | Deliver the fonts and code libraries the site uses. Your browser connects to them directly, which shares your IP address with them. |
Other disclosures
We may disclose information if required by law, to protect the rights or safety of our users or others, or as part of a sale or merger of our business, in which case this policy would continue to apply.
5. Please don't enter sensitive information
Sales Sparring is for practice. Use made-up names and details. Do not enter real customers' or patients' personal information, health information, payment details, or other sensitive information into a practice round or objection.
6. Cookies and similar technologies
We don't use advertising or tracking cookies. The app stores a small amount of information in your browser to keep you signed in and to remember a team invite code while you sign up. You can clear this at any time in your browser settings, which will sign you out.
Do Not Track: because we don't track you across other websites, we don't change our practices in response to "Do Not Track" signals. We treat Global Privacy Control signals as a request to opt out of any sale or sharing of personal information, which we don't do anyway.
7. How long we keep information
We keep your account and practice history while your account is active, so you and your manager can track progress. If your account is deleted, we delete or de-identify your personal information within a reasonable time, unless we need to keep some of it to meet legal, tax or security obligations. Routine backups are overwritten over time.
8. Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS) and database rules that limit each person to the data they're allowed to see. No system is perfectly secure, so please use a strong, unique password.
9. Your choices and rights
You can ask us to:
- Tell you what personal information we have about you, and give you a copy.
- Correct inaccurate information.
- Delete your information and account.
Email us at michael@scalechoo.com from the email address on your account. We may need to confirm your identity before acting on a request. If your account was set up by your employer, we may coordinate with them, since your practice data is also part of their team account.
10. California privacy rights
We're based in California and want California residents to understand their rights.
- Right to know, correct and delete. You can request the categories and specific pieces of personal information we've collected about you, the sources, the purposes, and the categories of third parties we disclose it to; ask us to correct it; or ask us to delete it.
- No sale or sharing. We do not sell personal information or "share" it for cross-context behavioral advertising, as those terms are defined in California law. We have not done so in the past 12 months.
- Sensitive information. We don't ask for sensitive personal information and don't use it to infer characteristics about you. Your account password is used only to secure your account.
- No discrimination. We won't treat you differently for exercising your privacy rights.
- Authorized agents. You may use an authorized agent to make a request on your behalf. We may ask for proof of the agent's authority and verify your identity.
- Shine the Light. We don't disclose personal information to third parties for their own direct marketing purposes.
In the past 12 months we have collected the categories of information described in section 2 (identifiers, account and team details, practice content, and technical information) for the purposes in section 3, and disclosed them only to the service providers and people described in section 4.
To make a request, email michael@scalechoo.com. We'll respond within 45 days.
11. Children
The Service is a business tool and is not directed to anyone under 18. We don't knowingly collect personal information from children. If you believe a child has given us information, contact us and we'll delete it.
12. Changes to this policy
We may update this policy as the Service changes. We'll post the new version here with a new effective date, and if the changes are significant we'll let account holders know by email or in the app.
13. Contact us
Mission Science Tech, LLC
michael@scalechoo.com